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L.L. Bean’s 100% Satisfaction Guarantee Class Action Lawsuit

In February, a consumer class action lawsuit was filed against L.L. Bean regarding its 100% Satisfaction Guarantee in which it promised that consumers who were not 100% satisfied with products could return them at any time. The L.L. Bean Class Action Lawsuit complaint alleges that L.L. Bean made promises that the guarantee had “no conditions” and “no end date” and then, in February 2018, L.L. Bean announced that it replaced its 100% Satisfaction Guarantee warranty with a limited one-year warranty that is subject to numerous exceptions and qualifications. (Bondi et al v. L.L. Bean, Inc., Case No. 18-cv-1101, N. D. IL.) Here’s what we know about the L.L. Bean 100% Satisfaction Guarantee Class Action:

The L.L. Bean Lawsuit alleges that “L.L. Bean has built a brand on the basis of its century-old warranty, which it touts as a “100% Satisfaction Guarantee” (the “warranty” or “guarantee”). Until recently, L.L. Bean’s website stated: “Our products are guaranteed to give 100% satisfaction in every way. Return anything purchased from us at any time if it proves otherwise. We do not want you to have anything from L.L. Bean that is not completely satisfactory.” On February 9, 2018, L.L. Bean announced their policy, a well-known and highly
publicized warranty, which had formed the basis of the bargain for purchasers of L.L. Bean goods for nearly a century, would be rescinded immediately and replaced with a limited one-year
warranty subject to numerous exceptions and qualifications. As a result of L.L. Bean’s deceptive and unfair breaking of its promises and violation of the Magnuson Moss Warranty Act and other laws, Plaintiff and all other L.L. Bean customers did not receive what they bargained for. Plaintiff brings this action on behalf of himself and all others similarly situated, to recover their lost benefit of the bargain attributable to L.L. Bean’s repudiation of its warranty, or in the alternative, to require L.L. Bean to honor the terms of its warranty that was the basis of the bargain, and a declaration that (1) L.L. Bean’s repudiation of the warranty is a violation of the law and a breach of warranty between L.L. Bean and Plaintiff and the other Class members and (2) L.L. Bean must provide corrective notice to all potential customers about the change in its warranty.”

A full copy of the complaint is embedded below.

Editor’s note on the L.L. Bean 100% Satisfaction Guarantee Class Action Lawsuit:

This piece is written about the very recent L.L. Bean Lawsuit. If you are considered eligible to be among the class of consumers described in the class action, you may eventually be able to participate in receiving any compensation the court may award.

If you believe that what is alleged in the L.L. Bean Class Action complaint has affected you, please don’t hesitate to reach out to us. We’d be happy to help you take a step in the right direction, fight this issue, and better enable you to join the L.L. Bean 100% Satisfaction Guarentee class action. If interested, please send an email to, find us on Twitter or Facebook, or even connect with us directly on our website! We look forward to hearing from you all.

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