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Samsung Continues to Struggle

Samsung is not only amid a scuffle with an exploding smartphone problem; the company is now working with the U.S.Consumer Product Safety Commission (CPSC) to recall over 2.8 million washing machines sold throughout the U.S.

The CPSC warns that the tops of the machines can come loose during use and cause numerous injuries. An extensive list of these affected models has been issued.

ConsumerAffairs has received a rather large number of complaints about Samsung washers, many over the last month. One recurring theme appears to be that the source of the complaint was purchased “four years ago,” which would put it within the time frame of the 2.8 million recalled machines.

Here’s what Virginia, of Louisburg, Kan., stated:

“Top load washing machine: wa5471abpxaa01 – Purchased the washer from Nebraska Furniture Mart four years ago along with extended warranty. The first machine didn’t work upon delivery and had to be replaced. Had several service calls including one in which the technician replaced the motherboard a year ago. At the time, the washer was rusting around the dispenser cup but warranty company said it was aesthetic and wouldn’t fix it. Now it has stopped working again and rust has gotten so bad the washer is virtually unusable.”

The consumers who own a recalled washer have the option of in-home repairs, rebates, or refunds. In the meantime, consumers are being advised to operate the machines on lower speeds.

“Our priority is to reduce any safety risks in the home and to provide our customers with easy and simple choices in response to the recall,” Samsung spokesman John Herrington told the Wall Street Journal. “We are moving quickly and in partnership with the CPSC to ensure consumers know the options available to them and that any disruption in the home is minimized.”

Samsung, as you may recall, was forced to withdraw all Galaxy Note 7 smartphones from the market last month after it was unable to rectify overheating batteries in the phones that produced a fire hazard.

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