For the last few months, owners of the iPhone 6 and 6 plus have been complaining that their touch screens have ceased their normal functionality; referring to this plague as the “touch disease.” In essence, this renders your device useless, as you cannot access anything on the phone as it is completely unresponsive. Luckily, though, Apple has unveiled a fix for the issue! If you have an extra $150 bucks lying around, that is.
Apple made public its repair program last Thursday, after placing the blame for their broken screens on the customers, noting that this touch disease is caught after these devices have been “dropped multiple times on a hard surface” incurring “further stress on the device.”
Under the program, phones that are affected by the flaw but don’t have a cracked screen are eligible to be fixed for up to five years after the phone is originally sold.
Customers who have already had their phones repaired by third-party technicians may also be eligible for a reimbursement of the difference between that repair and Apple’s program.
Those looking to take part in the repair program will have three options: they can take their phones to an Apple authorized service provider, an Apple retail store, or Apple Technical Support. Wireless carrier partners are not participating in the repair program.
The touch disease issue first came to light back in August, when iFixit reported that more and more owners of iPhone 6 and 6 Plus had seen their devices rendered useless.
The issue, which surfaces after a flickering gray bar appears atop the touchscreen, is apparently the result of Apple’s decision not to use a metal “shield” to protect chips that control the touchscreen.
These two chips translate your finger pressure into information the phone can use, iFixit reported about the flaw in August. When the chips go bad, they don’t register even the most forceful touch.
We believe that this is not a fault of the consumer, but of the company’s. To have to pay $149 to fix an already defective product is unheard of! If this touch disease has affected you, and there has not been substantial damage done to your device on your end, please contact us! We are beginning to set up a class for a pending investigation – there is strength in numbers!