While Juul remains under investigation, new reporting from Bloomberg, shows that around 12 percent of customer complaints made to Juul between 2015 and 2018 were due to leaking nicotine pods. Records of customer complaints were reviewed by the Food and Drug Administration in September 2018.
The company’s internal database reveals just under 1.3 million documented customer complaints during the three year period. About 156,000 were from users reporting that liquid was leaking out of the pods and into their mouths. This issue was further documented on message boards and vaping websites over time. Some even claimed that accidentally swallowing the liquid made them sick.
Bloomberg reports that approximately 0.2 percent of the complaints in the database were health-related issues. Health issues reported to the company included burning lungs, sores, and throat bleeds.
When asked for a statement, Juul spokesman Austin Finan, told Bloomberg the company is “determined that leaks did not constitute a significant health hazard.”
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About the Author: Aisha K. Staggers is a writer, lecturer, political analyst and literary agent. She appears weekly for “Staggers’ State of Things” on the Dr. Vibe Show. Her work has been published by Paper Magazine, AfroPunk, The Spool, GREY Journal, MTV News, HuffPost, Blavity, Atlanta Blackstar, For Harriet, New York Review of Books and a host of other first-run publications and syndicated outlets. Find her on Twitter @AishaStaggers. For more of her work, check out her page here!