L’Oreal Sued For Defective Cosmetic Pumps
L’Oreal, one of the world’s largest cosmetics companies, was charged with a class action lawsuit due to allegedly defective pumps of the liquid cosmetics line.
The Class Action
The lawsuit was filed by lead complainants Roxanne Tierney and Renee Young in February 2021 in a San Francisco federal court.
According to the plaintiffs, they have both bought products from L’Oreal. They noticed that the products they purchased contained defective pumps and did not dispense their contents properly.
The plaintiffs assert that the faulty pumps have prevented them from maximizing the use of their purchased products because they cannot access all of their contents.
In addition, the complainants argue that they would not have bought the product if they had known that it was faulty.
They also add that the negative experience has impacted their decision not to buy any of the defective products in the future.
The class action lawsuit alleges that the following products from L’Oreal contain faulty pumps and are covered in the case:
- L’Oreal Visible Lift Serum Absolute Foundation
- Maybelline Superstay Better Skin Skin-Transforming Foundation
- L’Oreal Age Perfect Eye Renewal Eye Cream
- L’Oreal Revitalift Bright Reveal Brightening Day Moisturizer
Plaintiff alleged that L’Oreal’s decision to sell their products in small glass bottles is not in favor of customers.
The lawsuit asserts that the packaging, together with the defective pumps, hinders consumers from accessing around 43 to 81 percent of the bottle’s content.
The plaintiffs add that there are instances when consumers are not able to access more than half of the content of the product.
The complainants also argue that since the faulty pumps are not designed to be removable, customers have no way to retrieve the remaining product.
Plaintiffs allege that they will need to resolve to other means, such as using a knife, to open the containers and remove the pump, which can be dangerous and can cause harm to consumers.
Complainants also declare that there have been several similar complaints about the product’s packaging in the past.
They add that some of the reviews even go back to at least ten years. However, the company still did not update its packaging.
The lawsuit declares that the design of the glass bottle used to package the liquid cosmetics is also not helpful to consumers.
According to the lawsuit, customers cannot tell how much product is left in the container due to the complex design and weight of the glass bottle.
The complainants assert that L’Oreal has not offered any justification on the design of their packaging and the use of faulty pumps.
They add that L’Oreal should be aware of the defect and change their packaging since there are many packaging alternatives available that can solve the issue with their current packaging.
Other packaging choices include airless pumps, screw-off lids, and squeeze tubes.
Plaintiffs believe that these options are readily available, cost-effective, and would solve the issues with L’Oreal’s current packaging.
Editor’s Note on L’Oreal Defective Cosmetic Pumps Class Action Lawsuit:
This article is published to inform you of the latest class action lawsuit filed against L’Oreal for their allegedly defective liquid cosmetic container and pump.
What are your thoughts on this piece? Have you any cosmetic products from L’Oreal with defective pumps?
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