“High levels of network congestion” is responsible for a 4-hour outage across Google, Inc. services on Sunday afternoon.
The outage left many users unable to access Google Cloud, Snapchat, YouTube, GMail, Google Calendar and all its of other consumer-facing services for a window that began around 3pm EST. Those mainly affected were residents of the eastern United States.
Reports of outages flooded into the company around the same time customers of internet provider Level 3 Communications began experiencing connectivity issues in the eastern half of the United States. Level 3 Communications provides internet services in 46 states and to much of South America.
While Google is a Level 3 client, it is unclear at this time if the the two events are related although both companies are looking for a connection.
Online and brick and mortar stores were also affected as credit and debit card payments could not be processed.
In a statement to The Verge, Google, Inc. said of the incident, “We sincerely apologize to those that were impacted by today’s issues. We will conduct a post mortem and make appropriate improvements to our systems to prevent this from happening again.”
YouTube experienced similar outages in January of his year and last October.
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