Did you know there are sites keeping super “secret consumer scores” on you? These scores, according to a New York Times article are “hidden ratings that determine how long each of us waits on hold when calling a business, whether we can return items at a store, and what type of service we receive.” A low consumer score score sends you to the back of the queue, which explains why you may wait so long on hold. Higher scores get you the treatment you seek.
There are ways to get access to your score. Here are five companies that say they’ll share the data they have on you – although each has varying degrees of ease with which to get that information. Keep in mind, these companies will ask for information to verify your identity, do so at your own risk.
- Sift: email firstname.lastname@example.org
- Zeta Global: via an online form
- Retail Equation: email email@example.com
- Riskified: email firstname.lastname@example.org
- Kustomer: email email@example.com
Did you know about this “secret consumer score”? Have you seen yours? Tell us in the comments below. You can also contact us for more information! Feel free to shoot us an email to Outreach@ConsiderTheConsumer.com. You can also find us on Twitter, Facebook, Instagram, LinkedIn, or even connect with us directly on our website!
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About the Author: Aisha K. Staggers is a writer, lecturer, political analyst and literary agent. She appears weekly for “Staggers’ State of Things” on the Dr. Vibe Show. Her work has been published by Paper Magazine, AfroPunk, The Spool, GREY Journal, MTV News, HuffPost, Blavity, Atlanta Blackstar, For Harriet, New York Review of Books and a host of other first-run publications and syndicated outlets. Find her on Twitter @AishaStaggers. For more of her work, check out her page here!