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Consumer Group Wants Nissan to Issue Recall Over “Melting Dashboards”

An auto safety group is demanding Nissan issue a recall of vehicles over concerns caused by Nissan dashboards. The group says it is much more than a vanity or cosmetic issue, but that it is a safety hazard, one the manufacturer should fix.

One Texa drive, Tammy French, says the “intense glare” on her windshield from the melting dashboard from her 2008 Nissan Altima projects images that aren’t there and impairs her vision to the point she cannot see pedestrians on the road— leading to some pretty close calls.

“If there is a pedestrian about to walk in front of you, kids on bikes, you wouldn’t see them. I feel like lives are at risk because of the reduced visibility.”

Initially, she thought the problem was with the windshield. It wasn’t until she touched the dashboard did she realize it was melting and beginning to warp.

French says, “Everything sticks to it. If I go shopping and come out to the parking lot, it gets worse as its been sitting in the sun.”

When the dashboard began giving off a foul, stench, very chemical-like, French called Nissan but was advised that she would be financially responsible for the cost of a new dash since her car was no longer covered under warranty. It was a cost that was upwards of $2,000.

In a class action lawsuit against Nissan, car owners claimed the automaker sold Nissan and Infiniti models from 2003 to 2009, that “do not withstand exposure to sunlight” and when they “melt, emit a noxious chemical smell.” Furthermore, the melting dashboards are “endangering everyone on the road.” Nissan settled the case, agreeing to cover replacement costs for Altima model years 2008 and 2009. However, that was only for customers in the state of Florida.

French, like other Nissan customers in states that endure extremely hot temperatures, particularly in the summertime.

“I feel as it is unfair. Texas, Georgia, Alabama, it gets hot in other places than just Florida.”

Nissan was asked by reporters in Texas why other states were not included, since drivers have suffered the same problems and the public experiences the same risks with these cars on the road. Nissan responded in part, addressing only Tammy French:

“Customer satisfaction is important to Nissan and we work directly with our customers to try to resolve any matters of concern. I have asked our consumer affairs team to look up this case and to be in touch with the customer.”

French did finally hear back from Nissan. However, she said the representative told her there was nothing Nissan could do to resolve her melting dashboard.

What do you think about the melting dashboard? Has this happened to you? Do you have advice for customers who have experienced this? Tell us in the comments below. You can also contact us for more information! Feel free to shoot us an email to Outreach@ConsiderTheConsumer.com. You can also find us on TwitterFacebook, InstagramLinkedIn, or even connect with us directly on our website!

About the Author: Aisha K. Staggers is a writer, lecturer, political analyst and literary agent. She appears weekly for “Staggers’ State of Things” on the Dr. Vibe Show. Her work has been published by Paper Magazine, AfroPunk, The Spool, GREY Journal, MTV News, HuffPost, Blavity, Atlanta Blackstar, For Harriet, New York Review of Books and a host of other first-run publications and syndicated outlets. Find her on Twitter @AishaStaggers. For more of her work, check out her page here!

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