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Cadillac Class Action Lawsuit Investigation: Is Your Touch Screen Defective?

Cadillac Touch Screen Class Action Investigation

Nearly every new car that is leased or bought comes equipped with this sort of touch screen navigation display. These displays have become extremely popular, now acting as a driving necessity. In fact, many drivers rely upon these navigation displays for luxuries such as turn by turn directions, climate control, radio/mp3 options, and more. Due to the item’s popular nature, when these touch screen displays malfunction, they can cause a very serious distraction for the driver, posing a very dangerous accident risk.

Consumers have reported problems with the touch screen navigation displays equipped in Cadillac vehicles.  The General Motors vehicles listed below may be affected:

  • 2013–2017 Cadillac SRX
  • 2013–2017 Cadillac ATS
  • 2013–2017 Cadillac XTS
  • 2014–2017 Cadillac CTS
  • 2014–2017 Cadillac ELR
  • 2014–2017 Cadillac Escalade

Cadillac CUE System Defects

Consumers are reporting that their Cadillacs are equipped with a defective navigation/radio touch screen display, known as the “Cadillac User Experience.”  According to the reports, the navigation/radio touch screens installed in the Cadillacs and Escalades have bubbled, delaminated, cracked, or otherwise stopped working spontaneously while the vehicle is in operation.  This is an important safety issue that can distract drivers from paying attend to the road.

GM has reportedly known about the defect but has failed to publicly disclose to its customers that these vehicles have defective CUE Systems which fail to function in a safe and reliable manner as expected. At this time, it does not appear there are any recalls, but numerous service bulletins were sent to dealerships about the issue as far back as 2014—indicating that GM knew about the problem for quite some time.

Join the Cadillac Class Action

If you believe to have been affected, please note that Levi & Korsinsky, LLP is investigating these consumer reports by Cadillac drivers. If you own or lease one of the affected Cadillac or Escalade vehicles and you wish to discuss your legal rights, please contact Rosanne L. Mah, Esq. ( or Rosemary M. Rivas, Esq. ( of Levi & Korsinsky, LLP.

You may also use the button below to access the firm’s sign up page for the lawsuit.

Join Now

Editor’s note on the Cadillac Touch Screen Class Action Lawsuit:

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