AT&T has agreed to a $60 million settlement with the FTC, which has pursued a case against the mobile carrier for a number of years over dubious claims that its service was truly “unlimited.” Some 3.5 million customers were affected and can expect partial refunds as a result of the settlement.
The complaint was filed five years ago, after AT&T made changes to how their plans worked but their advertising.
FTC Chairman Rohit Chopra said in a statement, “AT&T’s bait-and-switch scam is a good window into the many harms that result from dominant companies operating without the discipline of meaningful competition.”
Chopra continues, “Their market power, financial resources, and one-sided information gives them license to ignore their own contractual obligations while aggressively enforcing every little clause in the fine print. Consumers can accept the bad deal, walk away, or fight it, but each choice carries a cost, with dominant firms prevailing almost every time.”
“The company could have upheld its obligations to its customers by making the right infrastructure investments… the bottom line is that AT&T fleeced its customers to enrich its executives and its investors,” Chopra concludes.
There’s no need to submit a claim. If you’re an AT&T customer, you’ll get a bill credit. Former customers will get a check in the mail.
AT&T can no longer claim something is “unlimited” without disclosure of service limitations.
Were you affected by this AT&T “bait and switch”? Tell us in the comments below. You can also contact us for more information! Feel free to shoot us an email to Outreach@ConsiderTheConsumer.com. You can also find us on Twitter, Facebook, Instagram, LinkedIn, or even connect with us directly on our website!
Similarly, please check out our current list of Class Actions and Class Action Investigations, here.
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About the Author: Aisha K. Staggers is a writer, lecturer, political analyst and literary agent. She appears weekly for “Staggers’ State of Things” on the Dr. Vibe Show. Her work has been published by Paper Magazine, AfroPunk, The Spool, GREY Journal, MTV News, HuffPost, Blavity, Atlanta Blackstar, For Harriet, New York Review of Books and a host of other first-run publications and syndicated outlets. Find her on Twitter @AishaStaggers. For more of her work, check out her page here!