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Apple Apologizes For FaceTime Defect; Group FaceTime Disabled Consider The Consumer

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Apple Apologizes For FaceTime Defect; Group FaceTime Disabled

Apple Apologizes For FaceTime Defect

After numerous reports surfaced about the Apple FaceTime defect, and a lawsuit was filed, Apple finally disabled its Group FaceTime feature; putting an end to users being able to eavesdrop on other users without them answering these FaceTime calls. Once videos of this debacle appeared on Social Media, Apple came out and said it would release a second software update for iOS and MacOS devices by the end of this week to fix the mishap.

Last Friday, February 1, Apple issued an apology statement, admitting guilt and also stating that they have fixed the issue. The update was never released, though, as it is now set for release next week. Moreover, Apple thanked the Thompson’s, the family who originally reported the bug over a week before decided to disable group FaceTime’s. Apple has since vowed to improve all bug reporting processes for users.

Apple provided a statement to ZDNet, and we have it here for you:

“We have fixed the Group FaceTime security bug on Apple’s servers and we will issue a software update to re-enable the feature for users next week. We thank the Thompson family for reporting the bug. We sincerely apologize to our customers who were affected and all who were concerned about this security issue. We appreciate everyone’s patience as we complete this process.

We want to assure our customers that as soon as our engineering team became aware of the details necessary to reproduce the bug, they quickly disabled Group FaceTime and began work on the fix. We are committed to improving the process by which we receive and escalate these reports, in order to get them to the right people as fast as possible. We take the security of our products extremely seriously and we are committed to continuing to earn the trust Apple customers place in us.”

Do you buy the Apple apology for the FaceTime Defect? Are you upset about Group FaceTime being disabled? Comment below and let us know if you have any thoughts on this! Want to keep your thoughts private? Shoot us an email to Outreach@ConsiderTheConsumer.com, or find us on Twitter, FacebookInstagramLinkedIn, or even connect with us directly on our website! We look forward to hearing from all of you.

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