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USAA Debt Collection Calls Class Action Lawsuit

Consumer Class Actions

USAA Debt Collection Calls Class Action Lawsuit Details

The United Services Automobile Association (USAA) savings bank was charged with a class action lawsuit due to allegations that the company made unauthorized debt collection calls.

The class action was filed by the lead plaintiff Henry Holmes in March 2021 in a Nevada district court. The presiding judge overseeing the case is Judge Jennifer Dorsey.

The lead plaintiff asserts that the Nevada-based company has continuously made debt collection calls without his consent. 

He argues that the USAA has violated the Telephone Consumer Protection Act (TCPA)

The class action lawsuit seeks compensation for damages due to all the company’s debt collection calls.

Plaintiff Allegations

Henry Holmes complains that from February 11, 2020, until June 30, 2020, he has received over 125 debt collection calls from the USAA due to a presumed debt.

He contends that when he started to receive the debt collection calls, he has informed USAA that he would not like to be called again. 

He explicitly told the company he would not like to receive any further calls about his debt and that he prefers to be reminded and informed regarding debt collection through writing.

However, the complainant attests that he still received debt collection calls from the USAA despite his previous request to no longer be contacted through phone. 

He declares that there are also instances when he would receive multiple calls within the day.

The lead plaintiff argues that the repeated calls had implications on his work and health since it has caused added stress. He adds that the calls have also caused anxiety on his part.


The class action lawsuit states the company has breached clauses of the TCPA.

Congress approved the TCPA in 1991. It aims to monitor and control telemarketing calls and safeguard consumers from being harassed through calls and other telemarketing activities. 

According to the TCPA, businesses should receive permission from consumers to allow the company to call them. 

Any form of robocalls is prohibited without the consent of the consumer.

The TCPA also does not allow companies to send unsolicited messages from text or fax. 

It also prohibits companies from not allowing their customers to opt-out from receiving calls and messages.

They added that consumers whose rights are violated could demand $500 to $1500 per violation of the company.

Congress approved the National Do Not Call Registry in 2003. According to it, consumers have the right to request that their contact numbers be added to a do not call list so businesses would no longer contact them for debt collections or telemarketing.

Also, they restrict the use of robocalls, automatic dialing systems, and prerecorded messages. 

The lead plaintiff alleges that he had received robocalls and prerecorded messages from USAA when they were collecting his debt.

An individual who thinks that their TCPA rights were violated is encouraged to file for a class action lawsuit to take legal action and seek compensation from the company that infringed their rights.

Editor’s Note on USAA Debt Collection Calls Class Action Lawsuit Details:

This article is published to inform you of the latest class action lawsuit filed against the USAA due to unauthorized debt collection calls.

What are your thoughts on this piece? Have you received any unauthorized debt collection calls?

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