Car Warranty Robocalls From US Dealer Services
The recent class action alleges that US Dealer Services used inappropriate robocalls to promote its extended vehicle warranties to customers.
Who Is US Dealer Services, Inc.
US Dealer Services is a company dedicated to helping automotive and power sports dealers with their financing and insurance needs. They provide assistance in maximizing a customer’s bottom line by offering a range of Insurance markets and various profit-increasing items.
The lead plaintiff, Nathan Rowan, accuses US Dealer Services, Inc. of making unsolicited phone calls to thousands of customers in defiance of their wishes not to be approached by telemarketers, according to a class action lawsuit filed on Thursday in a federal court in New Jersey.
Rowan claimed that the company calls customers incessantly, including those on the Do Not Call list, and that when customers ask for the calls to end, customer service representatives decline or even hang up.
He also stated that in January of this year, he started receiving calls from a fake phone number.
He justified that he only uses his phone for personal purposes and has no business ties to US Dealer Services. His phone number has been on the Do Not Call list since 2005 as well.
The Class Action Lawsuit
The defendant violated the Telephone Consumer Protection Act (TCPA) by robocalling customers who had never specifically consented to be called and whose phone numbers were on the National Do Not Call Registry, according to the 12-paged case filed in New Jersey.
In addition, the TCPA forbids the use of automated telephone dialing equipment to make telemarketing calls without first obtaining the recipients’ written permission, and it also prohibits companies from contacting phone numbers on the Do Not Call list without proper authorization.
According to the lawsuit, consumers have alleged that the calls persisted even after they requested to be removed from the defendant’s calling list, and some people had said they were hung up on when they demanded more details about the company’s identity.
To ascertain the defendant’s identity, the plaintiff played along and purchased an extended warranty from the representative.
According to the lawsuit, US Dealer Services was named as the company that sold the plan in an email sent to the plaintiff shortly after he bought it, as well as warranty paperwork he got in the mail. Also, US Dealer Services was identified as the payee on the plaintiff’s bank account for the transaction.
According to the plaintiff, he never agreed to take telemarketing calls from the defendant. The defendant has injured the plaintiff in the form of inconvenience, disturbance, and breach of privacy, as well as disrupted the use and enjoyment of his devices.
Rowan accuses US Dealer of breaching the Telephone Consumer Protection Act (TCPA) and tries to levy the statute’s hefty fines against the business. Violations of the TCPA can result in fines of up to $1,500 per call, which can add up to millions of dollars.
The class action lawsuit aims to represent all persons in the United States who, from four years prior to the filing of this action:
- Defendant (or an agent acting on behalf of Defendant) called more than once.
- During any 12-month period.
- Where the person’s telephone number had been listed on the National Do Not Call Registry for at least 30 days.
- For the same reason, Defendant called Plaint.
Editor’s Note on US Dealer Services TCPA Class Action Lawsuit:
This article is published to inform you of the latest class action lawsuit filed against US Dealer Services, Inc for unsolicited robocalls.
Case Name & No.: Rowan v. US Dealer Services, Inc., Case No. 2:21-cv-09945 in the U.S. District Court for the District of New Jersey
Products/Services: US Dealer Services, Inc.
Allegations: US Dealer allegedly calls customers to promote extended car warranty
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