Toyota Was Sued For Faulty Vehicle Feature
Toyota, a multinational vehicle manufacturer, is charged with a class action lawsuit due to its vehicle feature’s alleged defect.
The Class Action Lawsuit
The lead plaintiff, Adam B Lawler Law Firm LLC, filed the class action lawsuit against Toyota on April 1, 2021, in an Illinois federal court.
Before this, the law firm has been alleging that Toyota has known about the issue in their feature since 2007.
The class action lawsuit asserts that the company’s hands-free feature has a defect. The echo defect causes the feature to be unusable for its users.
The following vehicles manufactured by Toyota were identified in the class action lawsuit as affected and having an echo defect:
- Toyota 4Runner
- Toyota Avalon
- Toyota Camry
- Toyota Highlander
- Toyota Prius
- Toyota Sequoia
- Toyota Sienna
- Toyota Tacoma
- Toyota Tundra
- Toyota Yaris
- Toyota Avalon HV
- Toyota Camry HV
- Toyota Highlander HV
- Toyota Prius HV
The class action lawsuit seeks to represent residents of Illinois who have owned or leased any of the covered vehicles and were affected by the faulty hands-free feature.
The hands-free feature allows owners of covered Toyota vehicles to make and receive calls by connecting their phones to the system using Bluetooth. Given this, users no longer have to use cables or manually operate their phones.
According to the class action lawsuit, when Toyota vehicle drivers use the hands-free feature in the car, the call receivers can hear an echo of their voice.
Thus, users find it hard to have a conversation and talk to each other during the call.
The lead plaintiff argues that the echo defect was caused by an issue in the head unit used by Toyota in the affected vehicles.
The class action lawsuit states that the law firm rented two Toyota Tundra 2019 units in 2019.
The plaintiff chose to rent the unit because of its hand-free feature. The cars were driven by Adam Lawler and Nick Brown, both members of the law firm.
The drivers claim that Toyota did not inform them that the hands-free feature was faulty. The salesperson to whom they leased the car also did not notify them of the issue.
Nick Brown and Adam Lawler contend that when they used the vehicle’s feature to make calls, the receivers of the call told them that they heard an echo that disrupted the calls.
The lead plaintiff believes that the company knowingly hid the information about the defect to its customers. They add that Toyota did not take any action to fix the issue.
The class action lawsuit maintains that the vehicle’s manual only included recommendations to lower the head unit’s volume.
However, the lead plaintiff argues that doing so makes it hard to hear and proceed with the call.
The complainant asserts that Toyota’s failure to inform customers and lack of action to address the issue breaches the Illinois Consumer Fraud and Deceptive Business Practice Act.
Editor’s Note on Toyota Hands-free Echo Defect Class Action Lawsuit:
This article is published to inform you of the latest class action lawsuit filed against Toyota due to an alleged defect on their hands-free feature resulting in a disruptive echo.
Case Name & No.: Adam B Lawler Law Firm LLC, et al. vs. Toyota Motor Sale U.S.A. Inc., et al., 2:21-cv-00354, U.S. District Court for the Southern District of Illinois
Products/Services: Hands-free feature of Toyota vehicles
Allegations: Users encountered an echo defect on the vehicle’s hands-free feature, which prevented them from making calls.
What are your thoughts on this piece? Do you own one of the covered vehicles and have encountered the echo defect?
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