Samsung Sued Over a Cracked Camera Glass on Galaxy S20 Models
According to a proposed class action lawsuit, the glass encasing the back camera module of Samsung’s top-of-the-line Galaxy S20, S20+, S20 FE, and S20 Ultra smartphones will shatter unexpectedly under regular use—and without external pressure—rendering the multi-lens camera unusable.
The Class Action Lawsuit
As per the 107-paged lawsuit, the defect was discovered only days after Galaxy S20 was released in March 2020, when a customer said their camera glass—which completely covers multiple lenses—had cracked while in their pocket.
The case claims that there are countless reports about the spontaneous shattering defect posted to Samsung’s group website and elsewhere online as of the date of the suit’s filing, emphasizing that the Galaxy S20’s camera functionality was a key selling point for the products.
According to the class action, the said defect has also affected previous Samsung smartphone models, including the Galaxy S7, S7 Edge, and S7 Active smartphones, which were the focus of a class action initiated in Wisconsin in January 2017 and dropped in October 2019. When the defect manifests, it usually looks like a bullet hole pattern.
The fact that the company launched the phone at the start of the COVID-19 pandemic—the time when the country was dealing with lockdowns, social distancing, and job losses—adds to Samsung Galaxy S20 owners’ grievances according to the lawsuit.
Those who paid a huge amount for the Galaxy S20 expecting a professional-grade camera experience have been left with a smartphone whose camera functionality has been reduced or disabled when they needed it more.
Samsung has consistently denied responsibility for the problem, according to the plaintiffs, who are Galaxy S20 owners from South Carolina, Washington, Ohio, Virginia, and New York.
They also argue that Samsung has charged customers a large amount of money to return a faulty Galaxy S20, with some customers alleging that they were advised by the company that reporting the issue voids their warranty.
The plaintiffs Jean Vasadi, Danielle Moyer, Josh Shepherd, Lindsey Stonebraker, Greg Treacy, and Scott Teitsch seek a warrant that includes a product recall, free phone replacement, or a buy-back policy.
Despite acknowledging the Galaxy S20’s glass-shattering problem, the lawsuit claims that Samsung has refused to issue a recall, has denied warranty claims, and has otherwise provided no solution to the issue.
Worse, the lawsuit argues that Samsung has charged a premium to simply look into the glass-shattering defect if the person has not paid for the company’s warranty program.
Consumers who did not buy Samsung treatment are reportedly required to pay $400 to send their phones back for investigation, and even those who paid extra for this product security package are reportedly required to pay $100 to return their phones.
This is prohibitively expensive for customers even in the best of times, and it is even more so during a pandemic.
The lawsuit claims that those who paid to send their phone to Samsung often got another defective S20 in exchange.
The limitations on replacement stock and the length of time the defendant would retain a consumer’s phone have contributed to the proposed class members’ frustrations.
Editor’s Note on Samsung Defective Camera Glass S20 Class Action Lawsuit:
This article is published to inform you of the latest class action lawsuit filed against Samsung for allegedly manufacturing defective mobile phones.
Do you own a Samsung Galaxy S20? Did the camera glass on your Galaxy S20 suddenly shatter? Send us a message by clicking the ‘Contact Us’ button below. We’d like to know your experience.
Case Name & No.: Vasadi et al. v. Samsung Electronics America Inc., Case No. 2:21-cv-10238, in the U.S. District Court for the District of New Jersey
Products/Services: Samsung S20 models
Allegations: Samsung S20 models’ rear camera casing will unexpectedly shatter under regular use
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