Last month, March of 2018, a Consumer Class Action Lawsuit was filed against the global computer networking company, Netgear, alleging that the brand falsely advertised its Network Attached Storage (NAS) device. Specifically, the Netgear Class Action Lawsuit claims that the company promises that the devices provide five levels of protection, and also safeguard consumers’ files when the company triggered a command to delete consumers’ data in March 2017. The Netgear Lawsuit Complaint also states that these files were deleted without any notification to the consumers and the files could not be recovered. The case can be referenced via: Sassine et al v. Netgear, Inc., Case No. 18-cv-1821, N. D. CA. Here’s what we know about the Netgear Class Action:
The Netgear Class Action states that Netgear advertised that its ReadyNAS devices offer “5 levels of protection” that safeguard against file loss. The protections include anti-virus protection and built-in redundant storage in the event of a hard drive failure. Beyond the built-in protections, Netgear’s other advertised feature for the ReadyNAS product line was its “ReadyCLOUD” functionality. With ReadyCLOUD, users could connect to their ReadyNAS devices even when not on their local network. Through this remote connection over the Internet, users could manage their ReadyNAS device and access files on their local ReadyNAS device. Despite Netgear’s express promises to safeguard consumers’ files, in March of 2017, Netgear remotely triggered the wholesale destruction of its customers’ data (the “Deletion Command”). As a consequence of Netgear’s Deletion Command, consumers’ family photographs, videos, and business documents (among other files entrusted to the purported protections of the ReadyNAS devices) were deleted without warning. Worst yet, and due to the design of the ReadyNAS devices, the Deletion Command caused irreversible deletion, which was further exacerbated by Netgear’s failure to notify users that their personal files were deleted. As a result, users lost out on any chance of recovering deleted files.
Attached is a full copy of the Netgear Lawsuit Complaint:
Editor’s note on the Netgear Class Action Lawsuit:
This piece is written about the recent Netgear Lawsuit and the mishandling of its NAS Device. If you are considered eligible to be among the class of consumers described in the class action, you may eventually be able to participate in receiving any compensation the court may award.
If you believe that what is alleged in the Netgear class action has affected you, please don’t hesitate to reach out to us. We’d be happy to help you take a step in the right direction, fight this issue, and better enable you to join the consumer class action. If interested, please send an email to Outreach@ConsiderTheConsumer.com, find us on Twitter or Facebook, or even connect with us directly on our website! We look forward to hearing from you all.