As Per Class Action Lawsuit, Home Depot Allegedly Wiretapped Shoppers
According to a new class action lawsuit, Home Depot uses software to watch and record what customers do on its website as if it were hovering over their shoulder.
The Class Action Lawsuit
Plaintiff Michael Fridman claimed that Home Depot violated the state’s Security of Communications Act by utilizing Quantum Metric session replay tools to “secretly observe and record” customer activities online, according to the class action lawsuit, which was brought to a Florida federal court on Friday.
The class action argued that technology like Quantum Metrics is not only invasive but also harmful. Companies could utilize session replay tools to capture a customer’s clicks, mouse movements, and data input.
2017 Princeton University Study
Additionally, the class action references a Princeton University study from 2017 that indicated session recording technologies like the one allegedly used by Home Depot, were gathering sensitive customer information, like passwords and credit card details.
According to the study, this wasn’t due to a bug but rather to improper practices. As a result, technologies like Quantum Metric expose users to data leaks and the resultant damages.
The session recording technology corresponds to a wiretap on anyone’s electronic communications who visits the website homedepot.com, as per the class action. All the while, the wiretaps, according to Fridman, are incorporated in the computer code and begin working as soon as someone enters the website.
Fridman represents anyone in Florida who browsed the Home Depot website and had their screen session captured without their permission. He wants the class action to be certified, with damages, interest, restitution, fees, and costs, as well as a jury trial.
Editor’s Note on Home Depot Wiretap Class Action Lawsuit 2021:
This article is published to inform you of the latest class action lawsuit filed against Home Depot for allegedly using software to watch and record what customers do on its website.
Case Name & No.: Michael Fridman et al., v. The Home Depot Inc., Case No. 1:21-cv-21892, in the U.S. District Court for the Southern District of Florida
Products/Services: Website visitors activities
Allegations: Home Depot allegedly uses software to watch and record its customers on the website, violating their privacy and personal details.
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