Class Action Accuses Home Depot Of ‘Harassing And Annoying’ Customers Over Unwanted Ad Texts And Calls
A class action is filed in Texas alleging that Home Depot continued on sending a barrage of text messages and calls containing ads to their customers, even though they specifically told the company that they did not want to receive any of the mentioned communications.
Melissa Carson v. The Home Depot Inc.
Led by complainant Melissa Carson, the Home Depot TCPA Class Action Lawsuit is accusing Home Depot of violating the law after they ignored their clients’ pleas to opt them out from receiving texts and calls containing ads.
Carson shared that she received advertising texts from Home Depot. Wanting to not receive any of those types of messages anymore moving forward, she replied ‘STOP’ as instructed by the text.
However, according to the plaintiff, Home Depot ended up blatantly ignoring her ‘STOP’ message reply and still sent text ads to her contact details.
The class action further details that Home Depot’s continued practice of sending messages and calls to their patrons, even when they have specifically followed the company’s instructions to be put off the hook, shows that Home Depot does not have or implement a company-wide policy of following a do-not-call list.
In addition, Home Depot is alleged of not informing and training their employees to follow such a directive if there is any in the first place.
Further Information About The Home Depot TCPA Class Action Lawsuit
Plaintiff Carson contends that Home Depot’s acts end up harassing, aggravating, and disrupting her and other similarly situated people’s lives.
The Home Depot TCPA Class Action Lawsuit is seeking to take Home Depot to court for alleged transgressions of different consumer protection statutes. Furthermore, the class action claims that the company has caused annoyance, aggravation, and other negative effects to affected clients.
Carson is asking the court to approve and allow for a Class group consisting of a Do Not Call Class group that includes any resident in the United States who has continued receiving ad texts and calls from Home Depot.
This is an ongoing case, and Consider The Consumer will continue to report on the upcoming developments of this matter as soon as they are made available to the public.
About Home Depot
Founded in 1978 by Arthur Blank and Bernie Marcus, Home Depot is considered the country’s largest retailer of home improvement supplies ranging from tools, materials, and others. Officially known as The Home Depot, Inc., the company is said to operate and manage more than 2,000 stores in different states and territories in the United States.
Editor’s Note on Home Depot TCPA Class Action Lawsuit:
This class action report aims to inform you about the case brought up against Home Depot after they allegedly set aside their clients’ repeated requests to have them stop sending advertisements via texts and calls. Recently, Rash Curtis also settled a similar lawsuit for $267 Million.
Case Name(s) & No.: Melissa Carson v. The Home Depot Inc.; Case No.: 4:21-cv-01028-P
Jurisdiction: United States (U.S.) District Court for the Northern District of Texas
Products/Services Involved: TCPA
Allegation(s): Home Depot violated the law after not having and following a policy concerning clients who request to be included in an internal Do-Not-Call list.
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