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Filters Fast Data Breach Class Action Lawsuit Investigation Launched

Filters Fast Data Breach Class Action Investigation

The online filter company Filters Fast has been affected by a year-long data breach which impacts the company’s website and thousands of its customers.

The company was notified in February 2020 of a potential hacking incident on its website. On July 20, 2020, investigation confirmed the hack was done with a malicious code added to the Filters Fast website over a year ago on July 15, 2019, which was removed on July 10, 2020, through an unrelated website update.

This means that the data breach happened for a prolonged period and that the company has allowed customers to continue shopping on its website even when they knew it has already been compromised for months.

Filters Fast has failed to inform its 26,000 affected customers of the data breach for months.

The compromised information related to the breach includes:

  • Customer name
  • Shipping and billing address
  • Payment card information used to make a purchase on the company’s website

Are you affected by the Filters Fast data breach? Send us a message today to see if you are entitled to join the lawsuit investigation.

What You Need to Know About the Filters Fast Data Breach Class Action Investigation

Filters Fast is a family-owned, North Carolina–based company founded in 2004 that sells a variety of home filtration devices online. According to its website, the company is the “top filtration provider online in the United States.”

The company’s website was under a cyber-attack in which its customers’ information was compromised because of a prolonged data breach.

Filters Fast have known about the data breach for five months before notifying their customers. It was predicted by RapidSpike that around 3.4 million customers shopped on the compromised Filters Fast website during that period, with about half a million website visitors per month.

The company sent out a notification letter between August 14th and 18th to approximately 30,000 customers, most of whom are California residents, informing them of the data breach. Filters Fast stated in the notice that the data breach would unlikely result in identity theft.

The company offered affected consumers with:

  •         Free identity theft protection services for twelve months
  •         A $1,000,000 insurance reimbursement policy
  •         Fully managed ID theft recovery services

Consumers, however, have begun complaining of unauthorized credit card purchases on their accounts.

A security researcher with RapidSpike said that “although these can be sophisticated attacks, the company did not act appropriately in minimizing data exposure. It is irresponsible for companies to knowingly allow their customers to shop on a website that is compromised.”

“We recommend companies put their website in maintenance mode as soon as they are aware of the compromise.”

“Although it is important to take some time to ensure the information provided is accurate, this is not an appropriate timeframe for notification.”

Filters Fast sent its Notice of Breach letter to around 26,093 customers in California, 755 customers in North Dakota, and 3,272 customers in Iowa, saying that “none of your other personal information was at risk of being impacted during this incident.”

At least 30,000 consumers have been affected by this attack but there may be more who were affected in other states.

Filters Fast also stated in their notice that “this letter is being provided as a courtesy as we do not believe notification to you is required by your state’s statute.” However, state statutes in California, North Dakota, and Iowa does require this.

Editor’s note on Filters Fast Data Breach Class Action Investigation:

This piece is written about the Filters Fast Data Breach Lawsuit Investigation. If you are considered eligible to be among the class of consumers described in the class action lawsuit investigation, you may eventually be able to participate in receiving any compensation the court may award.

If you believe that what is alleged in the Filters Fast Data Breach Class Action Lawsuit Investigation has affected you, please don’t hesitate to reach out to us.

Contact Us

We’d be happy to help you take a step in the right direction, fight this issue, and better enable you to join in on any potential consumer class action. If interested, please send an email to Outreach@ConsiderTheConsumer.com, find us on Twitter or Facebook, or even connect with us directly on our website! We look forward to hearing from you all.

Similarly, please check out our current list of Class Actions and Class Action Investigations, here.

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