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Faulty Honda Infotainment System Sparks Class Action Lawsuit

Honda Infotainment Class Action Lawsuit

On March 22nd, Tom and Lesley Conti launched a class action suit in the US District Court for the Central District of California against Honda. The suit claims that the automaker either knowingly sold faulty infotainment systems in its 2019 Pilot and 2018-2019 Odyssey vehicles, or failed to conduct adequate testing of the systems prior to release.

According to the suit, Honda designed, manufactured, tested, warranted, advertised, distributed, sold, and leased vehicles that contain a defective integrated in-vehicle communication, navigation, and entertainment system – more commonly referred to as the infotainment system.

The suit states that there is a clear safety hazard in the navigation and entertainment functions as they are subject to freezing, in which case no features connected to the system are operational, even while the car is in motion. These glitches can cause various issues, from the merely frustrating like the radio not working, the backup camera failing, or the rear seat entertainment system’s DVD player freezing, to dangerous instances of the speedometer not appearing or the entire console going blank or simply showing a blue screen for extended periods.

Under Honda’s “New Vehicle Limited Warranty,” the automaker is required to “repair or replace any part that is defective in material or workmanship under normal use.” However, the plaintiffs state that though they’ve had their vehicle serviced according to warranty guidelines by Honda technicians a total of 8 times, the automaker has been unable to find a viable solution for the defect and the safety issues continue to plague the infotainment system. Therefore, the plaintiffs “bring this action for breach of express and implied warranties on behalf of a nationwide class of Vehicle lessees and owners.”

They go on to claim that Honda had to have at least known about the issues shortly after rollout simply due to the high number of customer complaints they received, yet they continued to market the vehicles with the faulty infotainment systems.

The plaintiffs are represented by the law firm Hagens Berman Sobol Shapiro LLP, the same firm that filed a similar suit on behalf of Ford owners over the MyFord Touch that is currently in the process of a settlement. Hagens Berman is one of the most successful auto litigation law firms around and is presently leading nationwide cases against Hyundai, Kia, Volkswagen, GM, Mercedes, and Fiat Chrysler for safety defects as well as emissions-cheating

The Honda suit seeks monetary reimbursement for those who purchased or leased affected vehicles and wants to prevent Honda from continuing to sell vehicles with the defective infotainment system. If you’re affected by these issues and want more information about the suit, please feel free to shoot us an email to, find us on Twitter, FacebookInstagramLinkedIn, or even connect with us directly on our website! We look forward to hearing from all of you.

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