CRM Recorded Phone Calls Illegally, Class Action Lawsuit Alleges
Credence Resource Management (CRM) deliberately violated the law and breached the privacy of consumers, according to a new class suit, which claims that the company recorded cell phone calls without consumers’ consent.
Richard Bullen v. Credence Resource Management, LLC
Richard Bullen, the lead plaintiff, asserts that Credence Resource Management (CRM) violated his constitutionally protected privacy rights by failing to disclose that it was recording his phone calls. Bullen is seeking to represent a class of consumers in California whose calls were allegedly recorded without their consent or knowledge by the company.
Bullen claims that he received an outbound call from the defendant, who was attempting to collect a debt from him after he had fallen behind on payments. According to the allegations in the class action lawsuit, Credence Resource Management recorded the content of the phone calls without providing any prior notice.
California Invasion of Privacy Act
A violation of California’s Invasion of Privacy Act occurs when you fail to disclose that you are recording a phone call. The law states that it is prohibited to record phone conversations unless every participant on the call is aware that they are being recorded.
Plaintiff claims that the defendant violated his constitutionally protected privacy rights as CRM failed to advise or otherwise notify at the beginning of the conversation that the call would be recorded.
On behalf of himself as well as all other class members, Bullen seeks statutory damages of $5,000 per infringement, the maximum amount permitted by the state.
Recent news reports have mentioned similar class action lawsuits. A Spectrum consumer filed a class action lawsuit earlier this month, saying that the company illegally taped a phone call without her knowledge and consent.
This month, Wells Fargo struck a $28 million class action settlement with consumers who claimed that telemarketers working on the company’s behalf had recorded their phone calls without their permission and consent.
Editor’s Note on Credence Resource Management Call Recording Class Action Lawsuit:
This article is written to inform you of the latest class action lawsuit filed against Credence Resource Management for allegedly violating the California Invasion of Privacy Act. Recently, a similar company, Midland Credit Management was also charged with a class action lawsuit over sending confusing debt collection letters.
Case Name & No.: Richard Bullen v. Credence Resource Management, LLC, Case No. 3:21-cv-01520
Jurisdiction: U.S. District Court for the Southern District of California
Products/Services: Consumers’ privacy
Allegations: Credence Resource Management allegedly recorded cell phone calls without the consumers’ consent and knowledge.
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