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Consumer Cellular Class Action Alleges Fraudulent Pay Practices; Are You an Affected Employee?

Consumer Cellular Class Action; Alleges Fraudulent Pay Practices

Johnson Becker, PLLC are currently investigating Consumer Cellular’s pay practices for its Customer Service Representatives. In many cases, Customer Service Representatives are non-exempt employees owed overtime for all hours worked over 40 in a workweek. These hours include the amount of time it takes a Customer Service Representative to boot-up and log-in to their computers and work-related programs.

The U.S. Department of Labor released guidance to alert and condemn an employer’s non-payment of an employee’s necessary preliminary and postliminary activities. According to the DOL: “An example of the first principal activity of the day for agents/specialists/representatives working in call centers includes starting the computer to download work instructions, computer applications and work-related emails.” Moreover, the DOL went on to say that FLSA requires that “[a] daily or weekly record of all hours worked, including time spent in pre-shift and post-shift job-related activities must be kept.”

For the average call center, these initial principal activities generally include booting up a computer at the start of the workday to log into necessary work-related programs. Thus, time spent booting-up and logging-in to work-related programs is necessarily essential to the performance of a Customer Service Representative’s job and is compensable.

If you are a current or former employee of Consumer Cellular in Arizona or Oregon, and believe you are owed unpaid wages for boot-up and log-in time, please contact us immediately.

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Editor’s note on the Consumer Cellular Pay Practices Class Action Lawsuit Investigation:

This piece is written about recent troubles with pay practices from Consumer Cellular. If you have gone through issues similar to what is covered above, we do ask that you contact us today! If you are considered eligible to be among the class of consumers described in the article above, you may eventually be able to participate in receiving any compensation the court may award.

If you believe that what is alleged in this piece has affected you, please don’t hesitate to reach out to us. We’d be happy to help you take a step in the right direction, fight this issue, and better enable you to join the consumer class action. If interested, please send an email to, find us on Twitter or Facebook, or even connect with us directly on our website! We look forward to hearing from you all. 

Similarly, please check out our current list of Class Action Lawsuits and Class Action Lawsuit Investigations, here.

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