Acura RDX Class Action Settlement Over Infotainment Systems
American Honda Motor Co. agreed to a settlement that will benefit owners and lessees of certain Acura vehicles who have encountered issues with their infotainment systems.
Jimmy Banh, et al. v. American Honda Motor Co Inc
The Class consists of all current owners and lessees of a 2019-2020 Acura RDX who reside in the United States, Puerto Rico, or any of the United States’ territories and those who purchased or leased the vehicles in the United States, Puerto Rico, or any of the United States territories.
Former owners and lessees of the vehicle who file a claim are also included in the Class.
Plaintiffs in the Class filed against American Honda Motor Co., alleging that their Acura RDX infotainment systems frequently experience the following problem:
- Boot failure
- Shutting down failure
- Connection failure to peripheral devices
The plaintiffs assert that these infotainment system faults are the result of software and hardware defects. Honda should have acknowledged the defects prior to selling the vehicles or repairing them under warranty, they added.
The Court has not sided in favor of either party.
Rather than that, both parties agreed to the settlement in order to avoid the expense and risk of trial.
Honda Acura RDX Infotainment Settlement, 2021
Class Members may file a reimbursement claim for battery-recharging fees made as a result of the car battery draining due to the Acura infotainment system failing to shut down properly.
Additionally, Class Members may submit a claim for reimbursement of qualifying transportation expenses incurred if they brought the vehicle to an authorized dealership two or more times to repair, particularly for infotainment system issues.
Reimbursement claims must be presented with proof of the condition or occurrence and the associated expenses.
Along with monetary assistance, Honda has agreed to extend the New Vehicle Limited Warranty beginning on the effective date of the settlement.
Suppose the vehicle is still within six years or 74,000 miles of its initial purchase or lease; the warranty extension will add two years or 24,000 miles to cover specific Acura infotainment system problems. In addition, each Class Member will be eligible for two years of complimentary AcuraLink Security Service.
Claim forms are only required for this benefit if the Class Member visited an authorized dealership more than once — on or before the Class notice date for the infotainment issues — that were not resolved during the initial warranty service visit. Along with the claim form, documentation must be submitted, and customer visits in connection with a recall or product update are excluded from this.
Room For Improvement
Honda will implement a Dealership Assessment and Assistance Program (DAAP).
Authorized Acura dealerships and their technicians will receive additional training and service strategies to implement under DAAP.
The automaker will establish, maintain, and update the Infotainment System Online Resource for Class Members for at least two years.
Lastly, it will also include a list of possible Acura infotainment issues and potential solutions, as well as a way for Class Members to review information about their Acura’s infotainment system and post recall notices.
The hearing for the final approval of the settlement will be held on December 6, 2021.
The deadline to file an objection or withdraw from the settlement is November 15, 2021.
The filing of a claim is until February 4, 2022.
Editor’s Note on Honda Acura RDX Infotainment Settlement 2021:
This article is written to inform you of the class action settlement over Honda Acura’s infotainment system issues.
Case Name & No.: Jimmy Banh, et al. v. American Honda Motor Co Inc, Case No. 2:19-cv-05984-RGK-AS
Jurisdiction: U.S. District Court for the Central District of California
Products/Services: Faulty infotainment system
Allegations: 2019-2020 Honda Acura RDX’s infotainment systems are allegedly experiencing issues due to its software and hardware defects
Status: To be settled
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