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Honda Acura RDX Infotainment Settlement 2021 - Jimmy Banh's Class Action Against Honda To Settle

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Honda Acura RDX Infotainment Settlement 2021 – Jimmy Banh’s Class Action Against Honda To Settle For…

Acura RDX Class Action Settlement Over Infotainment Systems

American Honda Motor Co. agreed to a settlement that will benefit owners and lessees of certain Acura vehicles who have encountered issues with their infotainment systems.

Settlement Receives Preliminary Approval

After delaying approval of an earlier version of the settlement because the release of claims was too broad, U.S. District Judge R. Gary Klausner concluded that the amended settlement limited released claims to those based on the same factual predicate alleged in the Second Amended Complaint. 

In other words, the amended agreement addresses the judge’s concern that the settlement might prohibit some Acura drivers from filing claims for concerns with their vehicles’ infotainment systems unrelated to the litigation.

The settlement, which acquired preliminary approval on June 3, 2021, would cover all current and former owners, as well as lessees, of the 2019 and 2020 Acura RDX. 

Further, it includes those who reside in the United States, Puerto Rico, and other United States territories who purchased or leased their vehicles there (and who did so for purposes other than resale or distribution).

Claimants will receive a two-year or 24,000-mile extended warranty covering qualified repairs to their infotainment system and also reimbursement for out-of-pocket expenditures not covered by the extended warranty. 

In addition, individuals who visited an authorized Acura dealership numerous times due to the infotainment issue and were not able to fix the issue at the initial visit will also get two years of complimentary AcuraLink Security Service.

Additionally, American Honda Motor Company has agreed to:

  • Reimburse certain costs associated with delayed warranty claims, such as transportation and battery recharging;
  • Submit to an independent review of the measures it is taking to address the infotainment system issues;
  • Oversee a dealership assistance as well as assessment program that will require dealerships and technicians to receive additional training on how to address the infotainment system issues; and
  • Create an online resource to help consumers address issues related to their infotainment system. 

Additionally, the proposed settlement notes that Honda has issued three recalls and four service advisories in response to the litigation and numerous software updates to the vehicles’ infotainment systems via wireless delivery.

The settlement’s claimants should receive notification of the agreement via letter and email. Meanwhile, a settlement website has been created containing additional information and how to file a claim.

December 6, 2021, has been set as the date for the final approval hearing.

Jimmy Banh, et al. v. American Honda Motor Co Inc

The Class consists of all current owners and lessees of a 2019-2020 Acura RDX who reside in the United States, Puerto Rico, or any of the United States’ territories and those who purchased or leased the vehicles in the United States, Puerto Rico, or any of the United States territories.

Former owners and lessees of the vehicle who file a claim are also included in the Class.

Plaintiffs in the Class filed against American Honda Motor Co., alleging that their Acura RDX infotainment systems frequently experience the following problem:

  • Freeze
  • Crash
  • Boot failure
  • Shutting down failure
  • Connection failure to peripheral devices

The plaintiffs assert that these infotainment system faults are the result of software and hardware defects. Honda should have acknowledged the defects prior to selling the vehicles or repairing them under warranty, they added.

The Court has not sided in favor of either party.

Rather than that, both parties agreed to the settlement in order to avoid the expense and risk of trial.

About the 2019-2020 Acura RDX Allegedly Defective Infotainment System Class Action

American Honda Motor Co. has been challenged in a class action lawsuit for an alleged infotainment system issue in 2019 and 2020 Acura RDX vehicles. According to the lawsuit, the vehicle’s infotainment system routinely freezes or crashes, rendering many of the system’s features inoperable.

The infotainment system, which is standard on third-generation Acura RDX vehicles, is defined as the “gateway” via which drivers and passengers may handle the vehicle’s audio system, backup camera, GPS navigation, and Bluetooth capability. The complaint states that the infotainment system frequently freezes or crashes. The lawsuit asserts that the alleged defect poses a danger, as drivers could become distracted if an infotainment system malfunctions on the road.

In the absence of a remedy for the alleged defect, Honda has advised vehicle owners and lessees to wait for a future software update that it claims will resolve issues with the infotainment system. In other instances, the lawsuit claims, Honda replaces defective parts with identically bad ones. In addition, Honda dealerships have even advised some consumers not to bring their vehicles in for infotainment service at all.

The Acura RDX was initially expected to come with standard Android Auto and Apple CarPlay compatibility, as Honda promoted in pre-release marketing materials provided to dealers. However, when the vehicles were launched in 2018, they came equipped only with Apple CarPlay. 

According to the complaint, Honda stated that Android compatibility was briefly delayed as it worked on the vehicle’s touchpad controls. In addition, it has been more than a year since the vehicles were delivered, and owners and lessees are still waiting for Honda to carry on its promise of Android compatibility.

Honda Acura RDX Infotainment Settlement, 2021

Class Members may file a reimbursement claim for battery-recharging fees made as a result of the car battery draining due to the Acura infotainment system failing to shut down properly.

Additionally, Class Members may submit a claim for reimbursement of qualifying transportation expenses incurred if they brought the vehicle to an authorized dealership two or more times to repair, particularly for infotainment system issues.

Reimbursement claims must be presented with proof of the condition or occurrence and the associated expenses.

Along with monetary assistance, Honda has agreed to extend the New Vehicle Limited Warranty beginning on the effective date of the settlement.

Suppose the vehicle is still within six years or 74,000 miles of its initial purchase or lease; the warranty extension will add two years or 24,000 miles to cover specific Acura infotainment system problems. In addition, each Class Member will be eligible for two years of complimentary AcuraLink Security Service.

Claim forms are only required for this benefit if the Class Member visited an authorized dealership more than once — on or before the Class notice date for the infotainment issues — that were not resolved during the initial warranty service visit. Along with the claim form, documentation must be submitted, and customer visits in connection with a recall or product update are excluded from this.

Room For Improvement

Honda will implement a Dealership Assessment and Assistance Program (DAAP).

Authorized Acura dealerships and their technicians will receive additional training and service strategies to implement under DAAP.

The automaker will establish, maintain, and update the Infotainment System Online Resource for Class Members for at least two years.

Lastly, it will also include a list of possible Acura infotainment issues and potential solutions, as well as a way for Class Members to review information about their Acura’s infotainment system and post recall notices.

The hearing for the final approval of the settlement will be held on December 6, 2021.

The deadline to file an objection or withdraw from the settlement is November 15, 2021.

The filing of a claim is until February 4, 2022.

Editor’s Note on Honda Acura RDX Infotainment Settlement 2021:

This article is written to inform you of the latest update of a class action lawsuit against American Honda Motor Co. over the alleged defective infotainment system of its Acura 2019 and 2020 RDX vehicles which later turned to a $4 million settlement.

Case Name & No.: Jimmy Banh, et al. v. American Honda Motor Co Inc, Case No. 2:19-cv-05984-RGK-AS

Jurisdiction: U.S. District Court for the Central District of California

Products/Services: Faulty infotainment system

Allegations: 2019-2020 Honda Acura RDX’s infotainment systems are allegedly experiencing issues due to its software and hardware defects

Status: To be settled

Do you own a 2019-2020 Honda Acura? Have you experienced infotainment system issues? Click the “Contact Us” button below and share with us your thoughts!

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