The Lowdown on the Bumble Auto-Renewal Settlement
A pair of class action lawsuits were filed against Bumble Trading Inc. and Bumble Holding Ltd., the makers of the Bumble dating app, for allegedly failing to inform users of their legal right to cancel their subscription to a “Boost” program.
Consumers subscribed to the Bumble Boost premium service of the Bumble dating app for fees ranging between $8.99 to $139.99, depending on the length of the “boost,” and for a period of one week to six months.
The lawsuits allege that “the Terms of Service for Bumble Boost did not clearly indicate the subscription would be renewed automatically unless the user canceled.” Additionally, Bumble allegedly made it difficult for consumers to cancel their Boost subscriptions. The terms also made it difficult for consumers to get refunds.
These violated California state auto-renewal laws, as well as dating service laws in New York, according to the lawsuits.
You can read more about the case under the name: King, et al. v. Bumble Trading Inc., et al., Case No. 5:18-cv-06868-NC, N.D. CA.
Did you subscribe to the Bumble Boost premium service of the Bumble dating app and think that you are entitled to a settlement? Feel free to contact us today for help.
Details on the Bumble Auto-Renewal Settlement
Bumble Trading Inc. and Bumble Holding Ltd. have “vigorously” denied the claims but have agreed to a $22.5 million cash settlement. The settlement also included an agreement by the makers of the app to change the Terms and Conditions of the Bumble Boost subscription, which includes:
- Informing users nationwide of their right to cancel the subscription and their ability to get a refund within three days of making the initial purchase;
- Informing users their subscription will renew automatically unless the user cancels a minimum of 24 hours before the date of renewal;
- Sending users a confirmation email clearly describing the cancellation process; and
- The flow of subscription purchases will clearly indicate that they flow directly to Bumble and not a separate platform.
The settlement applies to consumers who:
- Lives anywhere in the U.S. and purchased the Bumble Boost between November 13, 2014, and July 15, 2020.
- Lives in California and were charged for the auto-renewal of a Bumble Boost subscription which was purchased between November 13, 2014, and July 15, 2020. These consumers will also be eligible for the nationwide class.
The members of the class action will potentially receive up to $129 each, depending on their qualification for the cash awards, which are scheduled as:
- Between $21 and $44 for each claim, but may receive as much as $100 for Nationwide Class Members.
- Between $64 and $129 for California Class Members who can take part in both settlement claims.
A valid claim form must be submitted online or by mail and submitted by November 23, 2020. Claim forms must have a Claim Number which will be sent to the class action member by notice postcard or by mail. Those who did not receive notice are required to provide the email address and phone number associated with their Bumble account.
The deadline for exclusion or objection to the Bumble class action settlement is on November 13, 2020. The final hearing is scheduled for December 16, 2020.
Payments will be sent no sooner than March 1, 2021.
If you’re affected by the Bumble Auto-Renewal lawsuit settlement, we’d love to hear from you.
Editor’s note on the Bumble Auto-Renewal Class Action Settlement:
This piece is written about the recent Bumble Auto-Renewal Class Action Settlement. If you are considered eligible to be among the class of consumers described in the class action lawsuit settlement, you may eventually be able to participate in receiving any compensation the court may award.
If you believe that what is alleged in the Bumble Auto-Renewal class action settlement has affected you, please don’t hesitate to reach out to us.
We’d be happy to help you take a step in the right direction, fight this issue, and better enable you to join in on any potential consumer class action. If interested, please send an email to Outreach@ConsiderTheConsumer.com, find us on Twitter or Facebook, or even connect with us directly on our website! We look forward to hearing from you all.
Similarly, please check out our current list of Class Actions and Class Action Investigations, here.
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