In the spirit of Valentine’s day, we decided to write a piece on Teleflora; a “floral wire service” company which brokers orders to local florists for delivery. When you’re in a rush, or have too busy of a schedule to bring home flowers to your loved one, Teleflora steps in to save the day! What a wonderful, easy, simple solution to the rigors of everyday life! Right? Wrong. Very wrong. Though it is Valentine’s Day and not Groundhog Day, a pattern seems to be developing with Teleflora’s service year in and year out. The main patter is that it simply doesn’t work. Each year Teleflora complaints build and build, growing snarkier and more petulant due to the flower delivery company’s service (or lack thereof).
The Better Business Bureau gives Teleflora a whopping one-star rating and an overall F on their review. Consumers posted so many complaints on Teleflora’s behalf that I didn’t have nearly enough time to read them all this morning–partly because I needed to run out to the store and buy flowers myself because my order was canceled by Teleflora (kidding! That was a joke!).
For your convenience, we have attached a few of the top reviews for you below. These Teleflora complaints are as follows:
“The company entices the buyer with amazing looking floral displays, then deliver an arrangement with a fraction of the flowers expected. Standard bate & switch operation. I paid $100.00 for the flowers and received a quarter of the expected flowers. Very disappointing. Avoid this website like the plague, else face getting ripped off by a criminal retailer. Contacted Teleflora’s customer service department the very next day about the arrangement by both phone and email and they refused to address my concerns. I informed them I would be contacting the attorney general’s office in the state of California about the fraudulent activity of their company.”
“Did not deliver my purchase. Called them multiple times and they promised to call me back/email about new delivery time but never did and also to deliver it the 2nd day which did not happen. She offered to deliver it the 3rd day. Horrible customer service and all in all I think they are a scam company after reading all their reviews on social media (which I should have done in the first place). Seems the overlying theme is “we don’t have a florist in that delivery area” which they never told me but is absolutely ridiculous.”
“Service was not fulfilled due to Teleflora’s negligence and payment was not returned. The business failed to deliver to the alternate location the recipient went to in order to meet delivery service. The third attempt to deliver, the delivery service called the recipient and stated they were 13 miles away at an other address. After numerous attempts (being put on hold on the phone & emails not responded to efficiently), it is my understanding this business DOES NOT care about customers and their satisfaction. The fact that they kept my payment and the recipient never received her flowers is very alarming to me that a business is in operation.”
“I placed an online order for flowers through teleflora.com on 29 November 2016 and requested same-day delivery. This company was selected; as of today, 13 December 2016, the flowers still have not been delivered, yet they informed teleflora.com the flowers were delivered. I have called several times and left messages via email and voicemail requesting a refund. I have not received a response yet! Save your hard earned money and do not order from this dishonest business.”
“Rcvd notification from Teleflora that flowers were delivered when in fact they were not. I called Teleflora at 4:00 PM to see if my flowers were delivered to my mother in NY. I was advised by the automated service that they were delivered at 3:15 PM. I spoke to my mom several times and she did not mention anything about receiving flowers which were a surprise. I asked her and she advised that no flowers were delivered. I called Telefora back and spoke to **** who put me on hold to call the local florist. She advised the florist was closed. I told her to cancel my order as the flowers were a surprised and supposed to be delivered that day. **** advised that someone who call me back on Friday as the florist was closed until then. I waited for a call which I never received on Friday regarding my situation. My mom finally received a delivery at 8:30 PM on 11/23/16 (the flowers were not what I ordered) and advised that the delivery man said this order was just called in to the florist. I placed the order a week prior to Thanksgiving. I want a full refund but they only want to credit 50%. The flowers were a surprise which was ruined as I had to confirm delivery with my mother.”
The list goes on, and on, and on… and on.
Just this morning we received Teleflora complaints from a few of our readers, which then prompted us to look into the company. Numerous people on the Consider The Consumer staff had already had first-hand experiences with the company, none of which were positive.
It may be a little too late for you this Valentine’s Day, but we hope this comes in handy for next year, or the next time you have to buy flowers (Mother’s Day is in May, remember…).
If you have had problems with this company, we ask that you reach out to us immediately and let us know your story. If it turns out that this is, in fact, a scam, or a rip-off, or anything of the sort, we may seek legal action on your behalf. It is quite possible that a strong class action defense can set this “company” straight.
If you, a friend, or a family member, has had any issues with Teleflora, or have Teleflora complaints, please contact us immediately. We can be reached via Email at ConsiderTheConsumer@gmail.com, or you can find us on Twitter, Facebook, or even connect with us directly on our website!
We look forward to hearing from all of you, and finally putting these atrocious Teleflora complaints to rest! Happy Valentine’s Day.